Refund policy

Return & Refund Policy

Last Updated: August 19, 2026

At AngelAura, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, we’re here to help.

Please review the policy below before requesting a return or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, when applicable

  • Include any accessories, manuals, or other items that came with the product

  • Not show signs of damage, misuse, or wear caused by the customer

  • Be accompanied by proof of purchase or your order number

Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

For health, safety, hygiene, or other applicable reasons, certain products may not be eligible for return.

Non-returnable items may include:

  • Personal care or hygiene products that have been opened or used

  • Beauty products that have been opened or used

  • Items marked as final sale

  • Gift cards

  • Customized or personalized products

  • Digital products

  • Products damaged through misuse or improper handling

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is:

  • Damaged

  • Defective

  • Missing parts

  • Significantly different from the product description

  • Incorrectly shipped

Please provide your order number and clear photographs or videos showing the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. How to Request a Return

To request a return, contact us at:

Email: support@angelaura-4.store

Please include:

  • Your full name

  • Order number

  • Name of the product

  • Reason for the return

  • Photos or videos, if applicable

Do not send products back without receiving return instructions from our customer service team.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or an item arrived damaged or defective, we will review the situation and determine the appropriate return or replacement arrangement.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

7. Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it:

  1. Check your bank or credit card account.

  2. Contact your payment provider.

  3. Contact your bank or financial institution.

  4. If you still cannot locate the refund, contact us at support@angelaura-4.store

We will do our best to assist you.

8. Exchanges

We do not offer exchanges

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled after it has been processed or shipped.

Once an order has shipped, it may need to be returned under this Return & Refund Policy.

10. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

11. Final Sale Items

Items clearly identified as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or otherwise require a remedy under applicable law.

12. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

The updated policy will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

AngelAura

Email: support@angelaura-4.store
Website: angelaura-4.store

We appreciate your business and are committed to providing a positive shopping experience.