Return Policy

Return & Refund Policy

Last Updated: September 18, 2026

At AngelAuraluxe, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, we’re here to help.

Please review the policy below before requesting a return or refund.

1. Return Period

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include any accessories, manuals, or other items that came with the product
• Not show signs of damage, misuse, or wear caused by the customer
• Be accompanied  with your order number
• Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

For health, safety, hygiene, or other applicable reasons, certain products may not be eligible for return.

Non-returnable items may include:

• Personal care or hygiene products that have been opened or used
• Beauty products that have been opened or used
• Items marked as final sale
• Gift cards
• Customized or personalized products
• Digital products
• Products damaged through misuse or improper handling

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is:

• Damaged
• Defective
• Missing parts

Please provide your order number and clear photographs or videos showing the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. How to Request a Return

To request a return, 

Submit a return request on our return portal.

• Your full name
• Order number
• Name of the product
• Reason for the return
• Photos or videos, if applicable

Do not send products back without receiving return instructions from our customer service team.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped,

The Customer is Responsible for Return Shipping Costs.

If the return is due to an error on our part or an item arrived damaged or defective, we will review the situation and determine the appropriate return 

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

7. Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it:

1. Check your bank or credit card account.
2. Contact your payment provider.
3. Contact your bank or financial institution If you still cannot locate the refund, contact us at support@angelauraluxe.com

We will do our best to assist you.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled after it has been processed or shipped.

Once an order has shipped, it may need to be returned under this Return & Refund Policy.

10. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

11. Final Sale Items

Items clearly identified as Final Sale are not eligible for return or refund 

12. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

The updated policy will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

AngelAuraluxe

Email: support@angelauraluxe.com

Website: angelauraluxe.com

We appreciate your business and are committed to providing a positive shopping experience.

Shipping Policy

Last updated: October 12, 2026

Thank you for shopping with AngelAuraLuxe. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimated between 7 to 15 business days, no guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping on all orders as displayed at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Canada, United Kingdom, and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@angelauraluxe.com.